1. O nás
  2. Terms and Conditions

Terms and Conditions

1. INTRODUCTORY PROVISIONS

1.1 These Terms and Conditions (hereinafter referred to as "Terms and Conditions") of DECOLED s.r.o. , with its registered office at Fráni Šrámka 18, Prague 5, 150 00, ID No.: 25683853, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 60918, (hereinafter referred to as "Seller") regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code (hereinafter referred to as the "Civil Code") the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another through the Seller's online store. The online shop is operated by the Seller on the website located at www.decoled.cz (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Shop Web Interface").

1.2 The Terms and Conditions also apply if the person who intends to purchase goods from the Seller is a legal person or a person who acts in the course of ordering goods in the course of his business or in the course of his independent practice of his profession.

1.3 The Terms and Conditions in Clause II further provide for the sale of tickets for light park events via the Seller's online shop in accordance with Section 1751(1). The online shop is operated by the Seller for the sale of tickets on a website located at storyoflights.eu and decoled.cz (hereinafter referred to as the "TicketingWebsite"). These terms and conditions thus define and specify the rights and obligations of the Seller and the Buyer when selling tickets for any cultural, social, sporting or other events (hereinafter referred to as "Events") via the online shop operated on the aforementioned ticketing websites.

1.4 Provisions deviating from the Terms and Conditions may be agreed in the Purchase Agreement. Deviating provisions in the Purchase Agreement shall prevail over the provisions of the Terms and Conditions.

1.5 The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language with a translation into the Slovak language. In case of any contradictions between the Czech and Slovak versions of the Terms and Conditions, the Czech version shall prevail. The contract of sale can be concluded in the Czech language.

1.6 The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1 Based on the Buyer's registration made on the Website, the Buyer may access its user interface. The Buyer may order goods from his/her user interface (hereinafter referred to as "user account"). The Buyer may also order goods without registration directly from the web interface of the shop.

2.2 When registering on the website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account in the event of any changes to it, at the latest before making a purchase. The information provided by the Buyer in the user account and when ordering goods is considered correct and complete by the Seller.

2.3 Access to the user account is secured by a username and password and/or access via external Google or Facebook login services. The Buyer is obliged to maintain the confidentiality of the information necessary to access his user account.

2.4 The Seller may terminate the User Account at any time at its sole discretion in the event that the Buyer breaches its obligations under the Purchase Agreement (including the Terms and Conditions) or when the Seller deems it appropriate or necessary.

2.5 The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of third party hardware and software equipment, or temporary and/or unforeseen downtime of the Website.

I. PURCHASE OF GOODS

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1 All presentation of the goods on the web interface of the shop is of an informative nature and the Seller is not obliged to conclude a purchase contract in respect of these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.

3.2 The prices of the goods are inclusive of all related fees. The prices of the goods remain valid for as long as they are displayed in the web interface of the shop. The prices of the goods are not adapted to the person of the buyer on the basis of automated decision-making. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms. This provision also does not limit the seller's ability to conclude a purchase contract with a business.

3.3 The web interface of the shop also contains information on the costs associated with the packaging and delivery of the goods, with recycling fees, to all countries to which we deliver the goods.

3.4 In order to order goods, the buyer shall fill in the order form in the web interface of the shop. The order form contains in particular information about:

3.4.1. the goods to be ordered (the goods to be ordered are "inserted" by the Buyer into the electronic shopping cart of the web interface of the Shop);

3.4.2. the method of payment of the purchase price of the goods, details of the desired method of delivery of the ordered goods; and

3.4.3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").

3.5 Prior to sending the Order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the Order, including with regard to the Buyer's ability to detect and correct errors arising from the data entered in the Order. The Buyer sends the order to the Seller by clicking on the "Binding order and payment" button. The data provided in the order are considered correct, final and unchangeable by the Seller, unless otherwise agreed between the Seller and the Buyer. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").

3.6 Depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone).

3.7 The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail, to the Buyer's e-mail address, which was specified in the order.

3.8. The costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself, and these costs shall not differ from the basic rate.

4. PRICE OF THE GOODS AND PAYMENT TERMS

4.1 The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer to the Seller in the following ways:

  • by wire transfer to the Seller's account with Raiffeisenbank a.s., account no. 4244970001/5500 (hereinafter referred to as the "Seller's account").
  • by bank transfer, please pay the purchase price together with the correct variable symbol of the payment, which is your order number. If you do not enter this variable symbol, we may not match the purchase price payment with your order and the goods may not be dispatched to you on time;
  • cashless payment by credit card (via the GoPay payment gateway);
  • cash on delivery;

4.2 Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods. The Seller reserves the right to pay the delivery costs even if the Buyer does not take delivery of the goods.

4.3 The Seller may require a deposit from the Buyer if the Buyer orders a quantity of products larger than usual or for an amount exceeding CZK 10,000. This is without prejudice to the provisions of Article 4.6 of these Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4 In the case of non-cash payment by bank transfer, the purchase price is payable within 7 days from the conclusion of the purchase contract.

4.5 The Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. The Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.

4.6 The Seller and the Buyer agree to pay the full purchase price before the goods are shipped to the Buyer. Section 2119(1) of the Civil Code shall not apply.

4.7 Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined.

4.8 The Seller shall issue an invoice to the Buyer in respect of payments made under the Purchase Agreement. The Seller shall issue an invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer's electronic address.

4.9 According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure, then within 48 hours at the latest.

4.10. Payment terms and transport options are further detailed in the Seller's separate document "Transport and Payment" available on the website.

4.11. The binding selection of the transport and payment method is always available within the specific order of the buyer according to the current possibilities of the e-shop. The Seller reserves the right to allow only selected types of transport or payment methods for certain types of orders and for certain periods or locations.

4.12. In the event of a typographical error in the price of the goods, the goods shall be sold at the error-free price if it was obvious, and in the event of a non-obvious but demonstrable typographical error, the contract shall not be concluded.

5. WITHDRAWAL FROM THE CONTRACT OF SALE

5.1 A buyer who is a consumer, i.e. a person who enters into a contract outside the scope of his trade or similar gainful activity, has the right to withdraw from the contract within 14 days of delivery of the goods, where the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of delivery of the goods. This article of the terms and conditions applies only to consumers. However, the consumer buyer does not have the right to withdraw from the contract under this article in certain cases. In particular, the Buyer acknowledges that, pursuant to the provisions of Section 1837 of the Civil Code, it is not possible, inter alia, to withdraw from a contract for the delivery of goods that have been modified according to the Buyer's wishes or for the Buyer's person.

5.2 Withdrawal must be made within 14 days of delivery of the goods. To withdraw from the purchase contract, the buyer may use the sample form provided by the seller, which is an annex to the complaint conditions. The Buyer may send the withdrawal from the Purchase Contract, inter alia, to the Seller's business address or to the Seller's e-mail address info@decoled.cz. The Buyer may also withdraw from the contract in any other sufficiently clear manner addressed to the Seller.

5.3 In the event of withdrawal from the Purchase Contract, the Purchase Contract shall be cancelled from the outset. The goods must be returned within fourteen (14) days of withdrawal to the Seller, to:
DECOLED s.r.o. - e-shop warehouse; U Libeně 1159, 271 01 Nové Strašecí.
If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route.

5.4 In the event of withdrawal, the Seller shall return the funds received from the Buyer, including the shipping costs paid by the Buyer for shipping the goods from the Seller to the Buyer, within fourteen (14) days of the Buyer's withdrawal from the Purchase Contract, by electronic transfer to the Buyer's account. If the Buyer withdraws from the Purchase Contract, the Seller shall not be obliged to return the funds received to the Buyer until the Buyer returns the goods to the Seller or proves that the goods have been sent to the Seller at the address referred to in the preceding paragraph. The Seller shall only refund the lowest possible shipping costs offered by the Seller. The Seller reserves the right to choose the method of transport to be used for the return of the goods.

5.5 In cases where the Buyer has the right to withdraw from the Purchase Contract, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer has taken delivery of the goods. In this case, the Seller shall refund the purchase price including shipping and handling costs to the Buyer without undue delay, without any delay, by cash to the account designated by the Buyer and/or to the account from which the funds were received. The Seller shall send the notice of withdrawal to the Buyer at the Buyer's electronic address.

5.6 If a gift is provided to the Buyer together with the Goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the Purchase Contract, the gift contract with respect to such gift shall cease to be effective and the Buyer shall be obliged to return the gift to the Seller together with the Goods. If the gift is not returned by the Buyer, the Seller shall be entitled to set off the purchase price of the gift against the purchase price of the goods to be paid to the Buyer.

6. TRANSPORT AND DELIVERY OF THE GOODS

6.1 Where the Seller is obliged under the Contract of Sale to deliver the Goods to the place specified by the Buyer in the Order, the Buyer shall take delivery of the Goods on delivery to the place specified in the Order.

6.2 In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery. In this case, the Buyer shall pay these costs within 14 days of the notice to the Seller to the account specified in the notice.

6.3 On receipt of the goods from the carrier, the Seller shall ask the Buyer to check the integrity of the packaging of the goods and in the event of any defects to notify the carrier immediately. In the event that the packaging is found to have been breached, indicating that the shipment has been tampered with, the Buyer may not accept the shipment from the carrier.

6.4 The Buyer accepts that the goods are only produced as a final product when ordered by the Buyer. The delivery time of the goods is indicated in the product card and is approximate. The delivery time of the goods may be extended in case of unexpected events or lack of capacity of the components required for the production of the goods on the part of the Seller or the Seller's suppliers, of which the Seller shall always inform the Buyer, and if the Buyer is not interested in the late delivery of the goods, the Buyer may withdraw from the contract.

6.5 The Seller may split the order and deliver the ordered goods on a product-by-product basis. In such case, the Seller undertakes to bear the costs associated with the repeated delivery, unless otherwise specified in the goods.

6.6 The Seller may delay the delivery of the goods in the event of a "force majeure" (e.g. natural disasters, death, war, alien attack, accidents, cyber-attacks or public limited due to an epidemic of contagious disease, etc.). In the event of force majeure, the Seller shall not be liable for damages caused by or in connection with cases of force majeure, and if the state of force majeure lasts for more than 10 days, the Seller shall be entitled to withdraw from the Purchase Contract.

6.7 The Seller reserves the right to withdraw from the Purchase Contract in the event that the ordered goods are not in stock or are not stocked within 30 days of the conclusion of the Purchase Contract. This delivery period does not apply to goods for which a longer delivery period is expressly indicated on this web interface of the shop.

6.8 The transport and delivery of the goods is regulated in more detail in a separate document of the Seller "Transport and Payment" on the website.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1 The rights and obligations of the contracting parties with regard to rights of defective performance are governed by the applicable generally binding legal provisions (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.2 The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller shall be liable to the Buyer that at the time the Buyer accepted the goods:

7.2.1. the goods have the characteristics agreed between the parties and, in the absence of such an agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by the seller;

7.2.2. the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used;

7.2.3. the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen;

7.2.4. the goods are in the appropriate quantity, measure or weight; and

7.2.5. the goods comply with the requirements of the legislation.

7.3 If the buyer is a consumer, we shall be liable for defects arising after receipt of the goods within the 24 month warranty period, unless otherwise stated.

7.4 The provisions set out in Article 7.1 of the Terms and Conditions shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, or in the case of second-hand goods to a defect corresponding to the level of use or wear and tear which the goods had when taken over by the buyer, or if this results from the nature of the goods.

7.5 The Buyer claims the rights from defective performance at the Seller's premises at DECOLED s.r.o. - e-shop warehouse; U Libeně 1159, 271 01 Nové Strašecí.

7.6. For technical reasons, the Seller does not accept goods claimed for cash on delivery.

7.7 The form or cover letter for the claim must contain the following:

7.7.1. the Buyer's contact details, a description of the defect and a request for the method of settlement of the claim;

7.7.2. proof of purchase of the goods (preferably by attaching a proof of purchase).

7.8 The Goods should be packed in suitable packaging to prevent damage during transportation and must be clean and complete. Otherwise, the Seller is not obliged to deal with the claim and will send the goods back to the Buyer at the Buyer's expense.

7.9. The complaint report contains information on when the complaint was filed, what is its content, what method of settlement the buyer requires.

7.10. If the buyer is a consumer and the defect becomes apparent within twelve months of receipt, the goods shall be deemed to have been defective upon receipt. Otherwise, the buyer is entitled to assert the right of a defect that occurs in consumer goods within twenty-four months of receipt.

7.11. If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in the advertising in accordance with other legislation, the provisions on the guarantee of quality shall apply if the buyer is a consumer. By guaranteeing the quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time.

7.12.

7.13:

7.13.1. wear and tear of the goods through normal use;

7.13.2. used goods where the defect corresponds to the degree of wear and tear;

7.13.3. defects of which the buyer was aware or which the buyer caused, e.g. if the goods were delivered with a damaged power cable or a defective LED.

7.14. Within the warranty period, the Buyer may make a claim and, at his option, claim for a defect that constitutes a material breach of contract (regardless of whether the defect is remediable or irremediable):

7.14.1. the removal of the defect by delivery of a new item without defect or delivery of the missing item;

7.14.2. remedying the defect by repair free of charge;

7.14.3. a reasonable discount on the purchase price; or

7.14.4. a refund of the purchase price upon withdrawal from the contract.

7.15. A material breach of contract is one which the breaching party knew or should have known at the time of entering into the contract that the other party would not have entered into the contract if it had foreseen the breach.

7.16. In the case of a defect that constitutes an insubstantial breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to have the defect remedied or to a reasonable discount on the purchase price.

7.17. If a removable defect has occurred repeatedly after the repair (usually the third claim for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, exchange the goods or withdraw from the contract.

7.18.

7.19. A change of choice without the consent of the seller is only possible if the buyer has requested the repair of a defect that proves to be irremediable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

7.20. If repair or replacement of the goods is not possible, the buyer may, upon withdrawal from the contract, demand a full refund of the purchase price.

7.21.

7.22.

7.23. If the Buyer is a consumer, then the Seller shall immediately, or at the latest within three working days in more complex cases, decide on the Buyer's claim, or that a professional assessment is required for the decision. The Seller shall also inform the Buyer of the need for a professional assessment within this period.

7.24. After the expiry of this period, the buyer has the same rights as if it were a material breach of contract. The Seller shall send the Buyer an electronic confirmation of the date and method of settlement of the claim, confirmation of the repair and the duration of the claim, or the reasons for rejecting the claim. The warranty period shall be extended by the time from the time the claim is made until the claim is settled or until the time the Buyer is obliged to collect the goods.

7.25. Within a reasonable period of time, the Seller will assess your claim and send the Buyer written confirmation of the date and manner of the claim, confirmation of the repair and the duration of the claim, or the reasons for rejecting the claim.

7.26. As a consumer, you are entitled to be reimbursed for the costs reasonably incurred in making a claim, such costs being understood to be the lowest possible. You must apply for reimbursement of these costs without undue delay, but no later than one month after the end of the period for making a claim, otherwise you may not be reimbursed. As an entrepreneur, you do not have this right. Further rights and obligations of the parties relating to the seller's liability for defects may be regulated by the seller's complaints procedure.

II. PURCHASE OF TICKETS FOR EVENTS

8. SUBJECT MATTER OF THE CONTRACT

8.1 The subject matter of the Contract is the Seller's obligation to supply the Buyer with the ticket(s) in the required number for the Event selected by the Buyer and the Buyer's obligation to pay the Seller the purchase price for the tickets (hereinafter referred to as the "Admission Fee").

8.2 The Purchase Agreement is concluded at the moment of payment of the Admission Fee by the Purchaser.

8.3 The Seller undertakes to deliver the tickets to the Buyer without undue delay after payment of the admission fee, provided that in the case of online purchases the tickets will be delivered in electronic form to the e-mail address provided by the Buyer. The Purchaser shall not be entitled to delivery of the tickets before the full price of the tickets for the Event has been paid.

8.4 Tickets are not sent by post, even on delivery.

9. RIGHTS AND OBLIGATIONS OF THE SELLER AND THE BUYER IN RELATION TO THE EVENT

9.1 The Seller is the organiser of each Event for which tickets are sold. The purchase of a ticket to an Event creates a legal relationship between the Buyer and the Seller as the organiser of that Event. The Seller shall be responsible for the performance of the obligations of the Event organiser arising from the contractual relationship between the Buyer and the Seller as the Event organiser.

9.2 By purchasing a ticket, the Buyer undertakes to comply with the rules set by the Seller as the Event organizer and further undertakes to respect the operating and visitor regulations of the Event venue.

9.3 The Seller, as the organizer of the Event, reserves the right to change the program, date or venue of the Event. The Buyer acknowledges this right of the Seller.

9.4 The Seller is not responsible for the validity and authenticity of tickets purchased outside its official website www.decoled.cz or www.storyoflights.eu.

10. CONCLUSION OF THE PURCHASE CONTRACT, PURCHASE OF TICKETS

10.1 The price for each ticket is indicated separately for the specific Event. Any incidental charges related to the purchase of tickets (e.g. handling fee) are also listed for each Event.

10.2 When purchasing tickets via the website, the ticket fee can only be paid for by:

  • by a credit card that allows online transactions, or
  • by wire transfer to the Seller's bank account;

always according to the terms and conditions and to the extent that the shopping cart of the web interface of the shop allows.

10.3 In the case of purchases made through a payment gateway, the Buyer may use the following contact details of the payment gateway listed in the shopping cart of the web interface of the Shop for any complaints or payment queries.

10.4 In the case of a purchase through a GoPay payment gateway, the Buyer may use the following contact details

10.4.1.
Address.
E-mail: podpora@gopay.cz
Tel.: +420 387 685 123
Website: www.gopay.com

10.5 The Seller shall not be liable for any costs incurred by the Buyer arising from the contractual relationship between the Buyer and the bank that issued the payment card or maintains the bank account through which the payment was made.

10.6 In particular, a non-refundable handling fee shall be deemed to be an incidental fee associated with the purchase of a ticket pursuant to Article 10, paragraph 10.1 of these Terms and Conditions. This fee is used by the Seller to cover the costs associated with the online distribution of the tickets. It includes:

10.6.1. the costs of administration and operation of the ticketing system,

10.6.2. administrative processing associated with the sale of tickets,

10.6.3. adjustments to bookings, changes to ticket types, exchanges of tickets for other dates or other Events,

10.6.4. costs incurred in the event of cancellation of an Event that are related to ticket handling - i.e. costs of the system, processing of returns, administration and other tasks related to online sales.

10.7 The Seller may unilaterally set and adjust this fee within its ticketing system and shall be entitled to demand payment from the Buyer.

11. WITHDRAWAL FROM THE CONTRACT

11.1 In accordance with Section 1837 (j) of the Civil Code, the Buyer shall not be entitled to withdraw from the Contract within 14 days without giving any reason pursuant to Section 1829 of the Civil Code. The reason for this is the fact that this is a leisure contract, whereby the performance (participation in the Event) is provided by the Seller as organiser on a specified date or period. For this reason, the right of withdrawal under Section 1829 of the Civil Code is expressly excluded.

12.

12.1 The Buyer shall only be entitled to a refund of the admission fee in the cases and under the conditions set out below in this Complaints Procedure. In the event of damage, destruction, loss, theft or other depreciation of the ticket caused by the purchaser or a third party, the ticket shall not be replaced and the purchaser shall not be entitled to a refund or reimbursement of the paid admission fee. The Seller shall not be liable for non-delivery of the ticket due to reasons on the Buyer's side, in particular if the ticket cannot be delivered to the e-mail address provided by the Buyer (e.g. due to an overflowing mailbox, spam filter, or incorrect e-mail address, etc.).

12.2 The Buyer is entitled to claim the ticket within the guarantee period if the ticket has a defect, for example illegibility of data. The claim must be made without undue delay after the defect has been discovered. If the right to claim for defective performance has been properly exercised, the claim shall be settled - including the removal of the defect, if any - without undue delay, at the latest within 30 days from the date of the claim.

12.3 If the Buyer does not receive the ticket within 2 hours after the full payment of the admission fee (i.e. after the full amount has been credited to the Seller's account), the Buyer is obliged to contact the Seller immediately, but no later than 48 hours after the expiry of this period, and notify the Seller that the ticket has not been received. For this purpose, the Buyer is obliged to provide his name and e-mail address, which he provided as contact details when purchasing the ticket. If the Seller verifies that the ticket has not actually been delivered, it shall be bound:

12.3.1. resend the ticket to the e-mail address provided by the Buyer, no later than 24 hours after the verification of the claim, but no later than 1 hour before the start of the Event;

12.3.2. if the Event has already taken place, refund the paid admission fee to the Purchaser, no later than 14 days from the date of the proper claim.

12.4 If the Event is rescheduled to another date or place, the ticket remains valid for the rescheduled date or place and the Purchaser shall not be entitled to a refund or exchange of the ticket.

12.5 In the event that the date of the Event is changed due to circumstances excluding the Seller's liability (force majeure, e.g. natural disaster, epidemic, decision of public authorities), the ticket remains valid for the alternative date and the Purchaser shall not be entitled to a refund of the ticket price or to a replacement of the ticket.

12.6 In the event that the Seller cancels the Event completely, the Purchaser shall be entitled to a refund of the paid admission fee or to a voucher for a further purchase. This right must be exercised by the Purchaser no later than the 5th (fifth) working day following the scheduled date of the Event. If the Buyer does not exercise his/her right to a refund within the specified time limit, he/she is still entitled only to a voucher for the next purchase.

12.7 In the event of cancellation of the Event for reasons beyond the Seller's control (e.g. due to a natural disaster, epidemic, decision of public authorities, etc.), the Buyer shall be entitled to a voucher for the next purchase, unless the Seller provides otherwise.

13. INFORMATION OBLIGATIONS OF THE SELLER

13.1 If the date, venue or cancellation of the Event is changed, the Buyer who provided the Seller with contact details (e-mail, telephone number) at the time of purchase will be informed of these changes via the contact provided.

13.2 The Seller is not responsible for situations where:

13.3. the buyer cannot be contacted in time,

13.4. the Buyer receives the notification late, although it was sent in time,

13.5. the information does not reach a third party who should know in time (e.g. in the case of a gift ticket.

14. REFUND OF ADMISSION FEE
14.1 In the event that the conditions for the refund of the admission fee set out in these Complaints Regulations are met, the admission fee will be refunded to the purchaser by the same payment method as the payment was made.

14.1.1 In the case of payment by credit card, the amount will be refunded to the account associated with that card.

14.1.2. In the case of payment by bank transfer, the amount will be refunded to the bank account from which the payment was sent.

14.2 Refunds will be made within 14 days of the date on which the reason for the refund occurred.

14.3 The Buyer will be informed of the outcome of the claim by an authorised person of the Seller.

14.4 Claims can be made by telephone or email using the contacts listed below:

14.4.1. e-mail: vstupenky(na)storyoflights(tecka)cz

III. GENERAL RULES FOR SOCIAL MEDIA COMPETITIONS

15. GENERAL PROVISIONS

15.1. The Contest means a consumer contest (hereinafter referred to as the "Contest") organized by the Seller through its Facebook profile (Decoled Czech Republic), at ( facebook.com/decoled.cz ) or Instagram profile (Decoled Czech Republic), at ( instagram.com/decoledcz ) (hereinafter referred to as the "Profile") on the social network Facebook or Instagram (hereinafter referred to as the "Social Network").

15.2 The rules of the Competition are described in the document "Consumer Competition Rules" available at www.decoled.cz;

15.3 Contestants acknowledge that there is no legal claim to the prize and it cannot be claimed or transferred to another Contestant or third party.

15.4 The Seller reserves the right to unilaterally and without compensation change the rules of the Competition during the Competition or to terminate, extend, cancel or suspend the Competition early. In the event that changes are made to the terms and conditions and rules of the Competition, this will be done in the form of a written amendment to the rules which will be published.

IV. COMMON PROVISIONS

16. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

16.1 The Buyer acquires ownership of the Goods by paying the full purchase price of the Goods.

16.2 The Seller shall not be bound by any code of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.

16.3 Consumer complaints are handled by the Seller via e-mail. Complaints may be sent to the Seller's electronic address. The Seller shall send information on the handling of the Buyer's complaint to the Buyer's electronic address. No other rules for handling complaints are set by the Seller.

16.4 If the Buyer is a consumer, according to the Consumer Protection Act, the Buyer has the right to an out-of-court settlement of a consumer dispute. You can contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz,web: adr.coi.cz). If the dispute cannot be resolved directly with the retailer, a resolution will only be initiated at the consumer's request. The consumer may submit the application within 1 year from the date on which he first exercised his right with the seller. Out-of-court dispute resolution can also be initiated online via the ODR platform available here: ec.europa.eu/consumers/odr/.

16.5 The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. Supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

16.6 The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.

17.

17.1 The Buyer may be served at the Buyer's electronic address.

18. PROTECTION OF PERSONAL DATA

18.1 The Seller shall fulfil its information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") relating to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Contract, for the purposes of the negotiations of the Purchase Contract and for the purposes of the performance of the Seller's public law obligations by means of a separate document.

19. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

19.1 The Buyer agrees to the sending of commercial communications by the Seller to the Buyer's e-mail address or telephone number in accordance with the provisions of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of the GDPR related to the processing of the Buyer's personal data for the purpose of sending commercial communications by means of a separate document. The Buyer is entitled to withdraw his consent to the sending of commercial communications.

19.2 The Seller shall fulfil its legal obligations relating to the possible storage of cookies on the Buyer's device by means of a separate document.

20. FINAL PROVISIONS

20.1 If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended. This is without prejudice to the consumer's rights under generally binding legislation.

20.2 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

20.3 The Purchase Contract, including the Terms and Conditions, shall be archived by the Seller in electronic form.

20.4 A sample form for withdrawal from the Purchase Contract is attached to the Terms and Conditions.

20.5 Contact details of the Seller: address for delivery DECOLED s.r.o. Kladenská 37, 252 61 Dobrovíz, e-mail address info@decoled.cz, telephone + 420 251 564 600.

20.6 The Seller shall not be liable for errors resulting from third party interference with the web interface of the shop or its use contrary to its intended use.

20.7 The Seller may change or supplement the Terms and Conditions, the Buyer can always find the current version on the web interface of the shop. This provision does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.

In Prague, 26 October 2025