Shipping and payment

Price of shipping

Payment method

1. Bank transfer FREE OF CHARGE
2. Payment card FREE
   

• The shipping cost is shown in the cart and varies according to the exchange rate
• the goods will be delivered within the next working day
• delivery notification by SMS or e-mail the day before
• possibility to change the delivery day by replying to SMS or e-mail
• in case of unsuccessful delivery, the courier will leave a Notification of unsuccessful delivery attempt on the spot (this information will also be sent by email)
• when using this method of delivery, it is necessary to enter a telephone number where you can be reached
• you can track the location of the parcel here
• please check the condition of the parcel packaging when you receive the parcel to ensure that our tape is not damaged in any way
• in case of any damage or suspected damage, please note this reservation and the specification of the damage in the driver's log when signing for the shipment. In case of doubt about the condition of the packaging or the shipment, you have the option to refuse the shipment. In this case, please inform us immediately and we will agree on the next course of action together.
• In the event of obvious damage to the packaging of the shipment, a record of the damage must be made immediately upon receipt of the shipment
• if you receive the parcel and discover damage or loss of contents later, you must inform GLS Customer Service and request a damage report within 2 days of receipt
• if you receive the parcel and only discover that the contents are damaged when you open it, please contact us:  info(na)decoled(tecka)eu

PPL - DHL EU

• The shipping cost is shown in the cart and varies according to the exchange rate
• We ship from the Czech Republic
• the goods will be delivered on the next working day
• delivery notification by SMS or by e-mail the day before
• possibility to change the delivery day by replying to the SMS or e-mail
• in case of unsuccessful delivery, the courier will leave a Notification of unsuccessful delivery attempt on the spot; this information will also be sent by e-mail
• when using this delivery method, it is necessary to provide a phone number where you can be reached
• track the location of the shipment here
• please check the condition of the shipment packaging upon receipt to make sure that our tape is not damaged in any way
• in case of any damage or suspected damage, please state this reservation and specify the damage in the driver’s log when signing for the shipment. If you have any doubts about the condition of the packaging or the shipment, you may refuse the shipment. In this case, please inform us immediately and we will agree on the next steps together.
• in case of obvious damage to the shipment packaging, a damage report must be drawn up immediately upon receipt of the shipment
• if you accept the shipment and subsequently discover damage or loss of contents, you must inform the customer service of PPL or DHL and request a damage report within 2 days of receipt
• if you accept the shipment and only after opening it discover that the contents are damaged, please contact us: info(na)decoled(tecka)eu