Questions about Christmas lights

LED hoses

15.03.2020 Product inquiry : LED hose - 1m, warm white, 30 diodes from category : LED hose
Hi, I have a question about this product

https://www.decoled.cz/svetelny-kabel-1m

Is it possible to connect it to a right angle or to bend it to a right angle?
Is it possible to shorten it as needed?

Thank you.

Sincerely

Ldislav Fiala
Ladislav Fiala
Dear Customer,

Light cables are commonly used for contouring e.g. roofs, windows, pergolas, but also various signs or inscriptions, bending to right angles is not a problem. It is best to work with the cable in warm weather or at room temperature, the plastic is then softer and more malleable.

Cutting is possible one metre at a time, there are always markings on the light cable at the point where the cut is possible.

Best regards and have a nice day, the team at www.decoled.cz

Inquiry

05.03.2020 Product inquiry : Light garland for bulbs with E27 base - 10 m, 10 sockets, IP67 from category : Bulb garlands
Hello, I would like to ask about the light bulbs, whether the light garlands are included in the package and therefore whether it is sufficient to add only the power cord. Thank you Ludvíková
Marie Ludvíková
Dear Customer,

The bulbs are not included in the GLNX110 product. You can purchase the outdoor bulbs with E27 base separately in our shop under LBE27. We have several colour options to choose from as well as cool white and warm white light.

Filament festoons with integrated bulbs can be found under the PGX510 label again in different variants, but here the bulbs cannot be changed.

The source cable must be ordered separately in both cases, as the two systems can be extended and interconnected.

Best regards and have a nice day, www.decoled.cz

Inquiry

26.02.2020 Product inquiry : Light garland for bulbs with E27 base, 50 m, 50 sockets, IP67 from category : Bulb garlands
Hello ,
I would like to ask , I need to illuminate a party tent 50 meters long , I have LED bulbs 11W , is this chain suitable ? Thank you
Pavel Mach
Dear Customer,

The GLNX150 product is designed for bulbs with E27 base, where you can use a bulb with a maximum possible power of 15W in each of the sockets. If the garland will be placed outdoors, it must be a bulb designed for outdoor use.

Best regards and have a nice day, the team at www.decoled.cz

Clarification of enquiry before final ordering.
09.01.2020 Enquiry for product : LED light chain 20 m, coloured, 120 diodes, IP67 from category : Christmas house lighting
Hello after studying your offer I am interested in buying outdoor lighting for next Christmas.
It is a Christmas outdoor LED lighting under the code SLNX 120M
and I need to confirm which source cable is more suitable
whether under code EFACX 11 or EFACX 12, which do you recommend ?
I will also be ordering battery operated lighting under the code BL15 to which
I don't have a question yet.
Thank you and kind regards Zdeněk Kloss, Mohelnice
Zdeněk Kloss
Dear customer,

both types of source cables are suitable for this product.

The source cable marked EFACX12 has a separable AC/DC bridge (rectifier). You will use this feature if the total length of the lighting system exceeds 200 meters or if you are dealing with more complex interconnections of individual lighting components. In both cases, wiring is required using splitters and a power supply with a separable AC/DC bridge.

So if you are connecting, for example, only two pieces of light chain in one line, you only need a power cable with the EFACX11 designation.

Best regards and have a nice day, www.decoled.cz

poinsettia warm white 50 cm diameter
09.01.2020 Product inquiry : LED star on top of the tree, diameter 50 cm, warm white from category : Christmas motifs
Please let me know if it is possible to connect the poinsettia to this connector at the end of the chain. Thank you Prusak.
Jiří Prusák
Dear customer,

The star on the tip of the tree can be connected to the EasyFIX system chains. The connection can be made using a connector on the chain or a splitter in case of a more complex connection of multiple light elements.

Best regards and have a nice day, the team at www.decoled.cz

Enquiry
30.12.2019 Product inquiry : Remote control for LED candles SIRIUS from category : Interior lighting
Hello,
I bought candles -Wax candles Sara exclusive -code 80016 and in the description it said that they have a timer.But I do not know where.On the packaging is shown a remote control, which probably serves as a timer.I want to ask if the remote control SIRIUS-code 10000 will work on these candles?

Regards.
Kovářová Simona
Simona Kovářová
Dear Customer,

The Sirius remote control code 10000 is a universal remote control for all products of this brand that are compatible. This fact is always stated in the product description or you can tell by the picture of the remote on the product packaging.

Specifically for candles with the 80016 marking, you have the option of timing without the remote control. If you turn the candle on by sliding the button on the bottom of the candle to the ON position, the candle will stay lit for 6 hours, then automatically turn off for 18 hours and turn back on again at the same time. If you want to turn the candle off sooner than 6 hours, you must move the button to the OFF position, this turns the candle off and resets the timer. This works with almost all Sirius brand candles.

Additional remote timing, off and on options are provided by the Sirius remote control.

Best regards and have a nice day, the team at www.decoled.cz

Complaints
27.12.2019
Hello, my LED light chain,which I bought in September 2018, has stopped lighting up. I have tried the advice on your website and the chain does not light up. Can you advise me on the procedure to make a claim. Thank you Gerlich
Markéta Gerlichová
Dear Customer,

If even the advice on our website did not help, you will need to deliver the product to us for claim to the address below either by parcel service or in person:

DECOLED s.r.o.

Kladenská 37

252 61 Dobrovíz

To make a complaint, please use the complaint form that we send as an attachment to the email with information about the dispatch of the order, the attachment to this email is also a tax document.

Please send the goods carefully packed so that they are not damaged during transport, include the claim form or a cover letter with the defect of the product, contact details and any other important information to settle the claim, a copy of the tax document or at least its number so that we can trace it in our system.

We handle complaints within a shortened timeframe, everything should be resolved within a week at most. In the event of a complication or a more complex solution, we will contact you and together we will agree on a further procedure and a suitable solution. More information can be found in the section Complaints.

Best regards and have a nice day, the team at www.decoled.cz

lights
16.12.2019 Enquiry for product : LED battery operated light chain snowflakes, ice white, 50 diodes, 5,3 m, IP44 from category : Decorative chains
Hello,
I would like to ask if you sell this light chain in a shorter length, e.g. 2-2.5 m. Thank you for your reply.
Marková Lenka
Dear customer,

we can offer you for example the product with the designation BL33W.

Best regards and have a nice day, www.decoled.cz

Remote control for candles
12.12.2019 Product inquiry : Remote control for LED candles SIRIUS from category : Interior lighting
Is this remote compatible with 80031 and 80032 candles?
Dita Sedláčková
Dear Customer,

There is only one type of remote control available for all Sirius products that support remote control, which you can find under the 10000 designation. This remote can be used for the 80031 and 80032 candles.

Best regards and have a nice day, www.decoled.cz

House lighting
12.12.2019 Product inquiry : LED light stalactites, FLASH, 3x1 m, ice white, 174 diodes, IP44 from category : LED icicles
Hello,
I would like to illuminate 21 m of the roof of my house. As you have in the picture for the product IFN0309, LED light stalactites. How does this product connect and how much would I need to order? Does the supply cable need to be ordered separately? And I'm also wondering if you also have some kind of attachment system to the roof (or to the gutter).
Thank you in advance for your answer.
Koubková
Jana Koubková
Dear customer,

The EasyFIX products are connected simply by screw connectors, which are used to terminate the individual light segments. The source cable must always be ordered separately.

The LED light stalactites IFN0309 measure 3 metres, so if you need to illuminate 21 metres in one line, you will need 7 packs of light stalactites and one source cable.

Mounting options vary, always according to your specific requirements. They can be attached to the soffit or eaves, use screw eyelets or hooks, steel wire, plastic pull-tabs or e.g. lightning clips.

Best regards and have a nice day, the team at www.decoled.cz