Frequently Asked Questions

Before contacting customer support, please read the following questions which may solve your problem. Of course, if you have any questions, please do not hesitate to contact us, we will be happy to deal with you.

1. I ordered a coloured Christmas light but it looks like a solid colour?

Only after plugging the product into the mains do you find out the colour of the light. Unlit LEDs always look like standard white.

2. Why do the battery operated lights flicker gently or don't shine with enough intensity?

The intensity of the battery-powered lighting can be affected by the batteries used. For example, rechargeable batteries have a lower voltage than conventional ones, so they may cause a weaker light intensity. The batteries may not be fully charged or may be older batteries. In this case, we recommend trying new batteries.

3. Do you have a printed catalogue?

Yes, we do and will be happy to send you one. Please contact us.

Questions about delivery

If you have questions about the delivery of your parcels, this section will certainly help you.

1. If the goods are in stock, when can I expect a delivery?

By linking our warehouse system directly to our e-shop, you can be sure that we actually have the goods in stock. If your order is received by 10:00, you can expect your package the next day.

If you have chosen to pay for your order by bank transfer, we will dispatch the parcel as soon as we receive payment into your account.

2. Can I pay by credit card?

Yes, we allow credit card payments for all carriers.

3. Is it possible to change the delivery address after the shipment has been dispatched?

Yes, it is usually possible to change the delivery address. However, it is necessary to contact the carrier with the parcel number and arrange another delivery point directly with the carrier. In most cases, this also means a delay of one day in delivery.

4. The invoice is not in the package, where can I find it?

The tax receipt is not included in the package, you will not find a delivery note with the goods to check that your shipment contains everything you ordered. We send the invoice electronically. You will find it attached to the message informing you of the dispatch of your package. In this email you will also find the consignment number of your chosen carrier and a complaint form in case you are not satisfied with the goods you ordered.